Autoresponder Email is Missing the Invoice Attachment

Hello! We are having trouble with the PDF Receipt/Invoice being sent with an autoresponder. I have a few people who have told me that they have not received a receipt, even though we have the invoice marked to send in the settings of the form. I double-checked the history of emails sent, and in the history, I'm not seeing an attachment either.

Can you check to see why this could be or how we can ensure the receipts are being sent? It is form: 251551855760966

Hi Angie,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with the PDF Receipt/Invoice not being sent with the autoresponder for form 251551855760966, a support team member has now taken over this thread and will assist you further.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Angie,

When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

I noticed that you have two autoresponder emails configured to send the invoice. Are both of them failing to include the PDF, or is it just one? Also, does the issue occur in all of the submissions? To troubleshoot, could you try creating a new autoresponder email from scratch again and enabling the invoice attachment again?

Reach out again if you need any other help.