Hi, I noticed that my account auto renewed and I'd like to stop this.

Hi, I noticed that my account auto renewed and I'd like to stop this. I have gone into my account and settings but it says I'm on the "free" account. I am confused as on the 25th August I was charged $84.05. Cheers, Sarah 

Hi Sarah Castley,

Thanks for reaching out to Jotform Support.
I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

I understand you're seeing a charge but your account indicates you're on the free plan. Unfortunately, I can't proceed with your request to stop the auto-renewal or process a refund within this thread, as I'm unable to authenticate your account details here. To assist you further, please create a ticket from the account that has the paid plan, so we can verify and process your request.

We are now closing this thread.

Reach out again if you need any other help.

Hi Sarah,

Thanks for reaching out to Jotform Support. I understand you noticed a recent charge and want to stop the auto-renewal.

Since this message wasn't sent from a logged-in Jotform account, we can't verify the payment details here. Please log in to the account that was charged and create a support ticket from there. Once the ticket is created from the correct account, we'll be able to look into your subscription securely and help with the next steps.