Updated Logo Not Showing in Preview Image

i updated a waiver for a new event and the social media thumbnail did not change with it. i removed the logo and replaced it with a new one and it did not help.

Hi B,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with the social media thumbnail not updating after changing the logo on your waiver form, here’s what you can try:

1. Clear your browser cache to ensure you’re seeing the latest version of the thumbnail.
2. Check the form’s social media settings to confirm the new logo is properly set as the thumbnail.
3. Re-upload the new logo and save the changes again to trigger the update.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

i just said i replaced the logo and ai responds with replace the logo. i just need a damn agent

Hi bnoel13,

I tested your form on Facebook, and I easily replicated the issue. Take a look at the screenshot below to see my results:

However, the new logo does display correctly on other platforms, like Facebook Messenger and Slack.

In Facebook Messenger:

In Slack:

To fix this, try clearing your form cache and make sure your image meets the size and format criteria outlined here. You can find more info in our guide on How to Change a Preview Image when you Share a Form on Social Media.

Give it a try and let us know if you have any other questions.