Email bounce issues

We continue to get a message saying that our email address has been "bounced" and we do not receive important information in a timely manner because of the issue. I have verified that the email address listed for our account in settings is correct multiple times but the problem continues to occur even after I reset to send. What do I need to do to address this issue?

It sounds frustrating to keep facing email bounce issues despite verifying your email settings. I recommend checking your form's email notification settings and ensuring the sender email is properly configured. Also, it might help to see if your email address is on Jotform's bounce list and remove it if necessary. For detailed steps and tips to prevent this from happening again, you can find helpful information through the User Guide button below. Let me know if you want me to walk you through any of these steps!
User Guide

Hi artyart,

I checked your email, and it is no longer on our bounce list. I suggest reaching out to your email service provider to ask them to whitelist Jotform's email and IP address. This way, emails coming from Jotform will be successfully sent to your address. We do have a guide here that you can check to learn more about this.

Keep us updated and let us know if you need any more help.