Overlap text in PDF document

Hello,

I'm having an issue where text is showing up strange on the top of the second page on every pdf form that is part of notification system. The text is all jumbled up. Can you help please?

Hi Office,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with the jumbled text at the top of the second page in your PDF forms, this can sometimes happen due to formatting or layout conflicts in the PDF settings or the form design.

Let me help you with that:

1. Check the PDF Editor: Open your form's PDF Editor and review the layout, especially the elements near the top of the second page.
2. Adjust Text Fields: Ensure that text fields or widgets do not overlap or extend beyond the page margins.
3. Test with a Simple PDF: Try generating a PDF with minimal content to see if the issue persists, which can help isolate the cause.

If the problem continues, please provide more details or screenshots of the PDF Editor layout for further assistance.

Give it a try and let us know how it goes.

Best regards,
dallasintergroup Support

Hi dallasintergroup,

I've cloned your form and made a test submission. I filled out all form elements, but the PDF document isn't showing the same as your screenshot. Here's a screencast below:

Can you tell us more details of how we can replicate the overlapped text?

After we hear back from you, we’ll know what’s going on and how to help.

The error occurs on Submission ID 6345423430518278297

I don't know how to replicate it, as it occurs randomly. Can you check that submission to see if you can identify the error?

Hi dallasintergroup,

Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.