We had the nonprofit Pro Plan but canceled it. You previously offered us a discount to stay—just checking if that offer is still available.

We had the pro plan for non profits and canceled it. you had sent discounted offers to stay, are those still available ? Can I speak to my rep?

Hi Joseph! We do offer discounts for non-profit organizations, and you might find the current offers helpful. You can check the details and apply for the non-profit discount using the button below. If you'd like to speak with your representative, let us know, and we can assist you with that as well!
Apply for non-profit discount

Hi Joseph,

Thanks for reaching out to Jotform Support. Jotform offers exclusive 50% discounts on Bronze, Silver, and Gold plans for Non-profit organizations. To take advantage of these discounts, you can apply for the non-profit discount by filling out the form here. After submitting the form, the information you sent will be reviewed. You will get a confirmation in the email address that you have provided in the application form within 24 to 48 hours.

Reach out again and let us know if you have any other questions.

So it’s not possible to reinstate the account?
Why is that?
Joseph
I don’t plan to go through the entire set up process again you have my
files. Why can’t you use them?
Do you think you can have my representative contact me in a timely fashion?
There are other competitors to this app. Have a great day.
...

Hi Joseph,

Currently, we don't have phone support to schedule a call. We can reach out to the relevant team to ask what we can do to reinstate your previous Jotform subscription. We'd like to take a closer look at your Jotform account, but you've reached us using a guest account. That's why your Jotform account isn't showing on our end. You'll need to log into your Jotform account to verify it and for us to take a closer look at it. Once you log in to your Jotform account, you can contact us again.

Let us know if you have any other questions.

Can you reinstate it?
...

Hi Joseph,

Once a Jotform subscription is canceled, the account is automatically downgraded to the Starter (Free) plan after the paid period ends. Unfortunately, there is no direct way to reinstate the previous nonprofit Pro Plan subscription without going through the setup process again. Your existing files remain in your account, but to regain the benefits of the Pro Plan, you would need to re-subscribe and set up the plan anew.

You can apply again for the nonprofit discount to receive a 50% discount on Bronze, Silver, or Gold plans by filling out the application form available on our website. After submitting the form, your eligibility will be reviewed, and you will receive confirmation via email within 24 to 48 hours.

Regarding speaking with a representative, currently, Jotform does not offer phone support or scheduled calls. Said that, if you log into your Jotform account and contact support through your verified account, the support team can assist you further and provide guidance tailored to your account.

Let us know if you have any other questions or need help with the nonprofit discount application.