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baugalleryAsked on September 5, 2025 at 9:10 AM
This problem has recurred.
The jotform does not upload images properly again.
I corrected the form by replacing the image widget as per advice from Jotform support-it seemed to work and took two entries.
Now the problem is recurring.
We have a live form that has been sent out into publication. What do we do to fix this?
Thank you
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Reymae JotForm SupportReplied on September 5, 2025 at 9:26 AM
Hi baugallery,
When I checked and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:
I noticed that the issue happens when you access the form using the link below:
https://pci.jotform.com/form/252354328024148
You can try to use this link below for testing and for your form fillers:
https://www.jotform.com/form/252354328024148
If the issue continues even after using the direct form link, kindly open your browser’s console log, attempt an upload, and share the console log with us. This will allow us to see any errors and investigate further on our end.
Reach out again if there’s anything else we can help you with.
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