Why is my account suspended?

I was trying to pay for my annual membership and you guys suspended my account. I’m confused and even used your service to test if it works idk why this happened. I wanted to pay

Hi William Layman,

I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Thank you, I think your product worked well and I’m using it for Airbnb’s to have people sign before they visit. This is holding me up and I really don’t want it to take that long because I’m trying to finish this and I need it to work now. I don’t wanna have to use another company because someone referred me to this and it seemed like it worked really well when I tested.

Hi William,

Thanks for patiently waiting. We appreciate your interest in upgrading your subscription, and we're sorry you had your account was suspended. Upon checking, the account was reactivated and you were also able to upgrade.

Reach out again should you need further assistance.