We are looking to implement multi-user access to Jotform, would like to discuss what this looks like in terms of pricing to determine if Jotform is a viable solution for us.
Currently our biggest challenge with Jotform is the API encryption. There is an inability to use the API when you have an encrypted form. So if you are encrypting data at rest (for security purposes) then you can no longer use the API as there is no documentation to decrypt the data from the API.
Mikhail
JotForm Support
Replied on September 4, 2025 at 9:10 AM
Hi Bob,
Thanks for reaching out to Jotform Support. We recommend upgrading to Jotform Enterprise, which offers multi-user support, dedicated admin controls, and enhanced security features. If you're interested, I’d be happy to connect you with our Enterprise team to explore options tailored to your needs. Contacting our Enterprise Sales Team is easy, you'll just need to send a request first, and they'll reach out to you with more information. Let me show you where to find the request form: