Form User: Can't Login

It gives me an error when I try to log in. At first, it said it was an internet connection error, even though I could go and visit any other website without issue. Now it just says an error when I try to log in.

Hi David,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The error you are experiencing when trying to log in, especially the initial internet connection error despite other websites working, could be due to temporary server issues or high traffic. These issues are usually resolved quickly by our developers. You can check the current status anytime at our status page.

If the problem persists, please try again later or clear your browser cache to see if that helps.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi David,

I checked your email and noticed that it's a Form User. Note that Form User accounts are automatically generated when someone is invited to interact with any Jotform product, whether it's filling out forms, collaborating, or using the Save and Continue Later option. These accounts have limited functionality and do not include all the features available to Starter Plan accounts. I've gone ahead and converted you to a Starter plan. You can now log in and start creating forms.

Let us know how it turns out.