Getting Too Many Requests error message when logging in

Hi,

I have just been editing one of my forms, every time I changed something it logged me out so I kept clicking log back in. It's now got to the point where it won't let me log back in and is giving me the error message "Too Many Requests"

Hi Billy,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The "Too Many Requests" error usually happens when there are multiple rapid login attempts. To resolve this, please wait for a few minutes before trying to log in again. Clearing your browser cache or trying a different browser may also help.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Billy,

Thanks for reaching out to Jotform Support. The Too Many Requests login issue happens when multiple people try to access the account simultaneously. Keep in mind that Jotform's standard plans allow only one active login session per account at a time. This means that if someone is already logged in, another login attempt may trigger this error.

If your team requires multiple users to access your account, you might want to consider Jotform Enterprise, which supports multiple users under one account. If you’re interested in Jotform Enterprise, our dedicated Enterprise Sales Team can help you and answer any questions that you have. You can contact them here. Just fill out and submit the Jotform Enterprise Sales Contact Request, and someone from our Enterprise Sales Team will get back to you shortly.

You can also use our Form Collaboration feature, which allows multiple team members to simultaneously work on the same form. If you need to share your submission data with your team, you can also share your submission table with them. You can check our guide on How to Share Your Jotform Tables and Collaborate. Meanwhile, I have flushed your login attempts, so you should be able to log in now.

Let us know if you need any other help.