Getting logged out from account

We keep getting logged out of Jotform once a second person logins which never used to happen.

Could we get some help as to why this happening?

Our Jotform login email is admin@nlatrucking.com.au if that helps.

Thank you.

Hi James,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The issue you're experiencing happens because Jotform's standard plans allow only one active login session per account. When a second person logs in using the same credentials, the first session gets logged out automatically. This is a security feature to protect your account.

If you need multiple users to access the same forms or account, you might consider upgrading to Jotform Enterprise, which supports multiple users with full control and visibility. Alternatively, you can use Form Collaboration or share submission tables with your team for collaborative work.

Give it a try and let me know if you need any other help.

Best regards,
Jotform Support

Hi James,

The issue you are experiencing, where you get logged out when a second person logs in using the same account, happens because Jotform's standard plans allow only one active login session per account. When another person logs in with the same credentials, the first session is automatically logged out as a security measure.

If you need multiple users to access the same forms or account simultaneously, you might want to consider upgrading to Jotform Enterprise. Enterprise accounts support multiple users with full control and visibility over team actions. Alternatively, you can use our Form Collaboration feature to allow multiple team members to work on the same form or share submission tables for collaborative access.

Let us know if you need any other help.