I can't connect payment (PayPal) to my form

When I go to connect my PayPal to my order form it either won't load or says I am blocked

Hi Tara,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue connecting PayPal to your order form, please note that Jotform uses the PayPal Standard integration for payments. Here’s how to set it up properly:

1. In Form Builder, click on Add Element and under the Payments tab, add PayPal Standard to your form.
2. In the PayPal Standard settings, enter your PayPal account email and select the appropriate currency and payment type.
3. Click the Plug icon to create a reusable PayPal connection. Choose Test Mode or Live Mode, enter a connection name, and connect your PayPal account.
4. Save the connection, then select it and configure any additional settings you need.

If you see a message that you are blocked or the connection won't load, it might be due to PayPal account restrictions or connectivity issues. Please ensure your PayPal account is active and has no limitations. Also, try clearing your browser cache or using a different browser.

Make sure you are not trying to use the discontinued PayPal Checkout or PayPal Invoicing products, as these are no longer supported. Use the PayPal Standard integration instead.

Give it a try and let us know how it goes.

Let us know if you have any other questions.

Hi Tara,

Since PayPal states your account is not blocked, ensure there are no restrictions or security holds on your account. Sometimes, unusual activity can trigger temporary holds. Clear your browser's cache and cookies, then try reconnecting to PayPal. This can resolve any temporary glitches that may be affecting the integration.

If clearing the cache does not work, try accessing your account from a different browser or device to rule out browser-specific issues. Make sure to use the correct PayPal account type (Personal or Business) as per your setup requirements. If the issue persists, reach out to PayPal support, providing them with detailed information about the error message you are receiving. They may be able to provide insight into the issue. I've found a PayPal article here that might help. There's also a blog that talks about possible reasons why this happens. You can check that out here.

Reach out again if you have any other questions.