Google Sheet Integration: It is no longer populating the sheet

Hi Lauren,

Thanks for reaching out to Jotform Support. If the form not populating the sheet, this often happens if the Google Sheets integration is disrupted. To fix this, you need to re-integrate the Google Sheet integration. First, we’ll remove the existing Action. Let me show you how to do it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left, click on Integrations and select the Google Sheets integration.
3. Then, hover over the Action section and click on the Three Dots icon.
4. In the dropdown menu, select Delete Action, and in the window that opens click on Yes, Discard.

Now, let's connect the Google Sheets Integration again:

1. While in Google Sheet Integration settings, click on the Add New Action button.
2. Now, select an action and click on Next.
3. Then, click on Add Action and customize settings as you want.
4. Once you finish customizing, click on the Save button at the bottom right of the settings.

If you select Create new spreadsheet, a new spreadsheet will be created in your Google account, where submissions will be collected. If you select Use existing spreadsheet, submissions will be collected in the spreadsheet you choose, which is already connected to your Google account. We also have a guide about How to Integrate Forms With Google Sheets that you can check out.

Reach out again if you need any more help.

I think there are some issues happening as I cannot locate spreadsheets when I'm trying to make new forms with new integrations. Seems strange that the same request is happening during the same time period.

Hi Lauren,

Currently, your form is not integrated with Google Sheets:

Can you check again and see if you are still not seeing Google Sheets in the Integrations?

Keep us updated and let us know if you need any more help.