Refund request for Auto renewal

Hello,

A former employee of our company signed up for your services, and we just got charged to auto-renew. Now that employee is no longer with us and we do not need your product, could we have that charge reversed?

Hi Hutson Hayward,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Thanks for reaching out to Jotform Support. We understand that the charge was made due to an auto-renewal for a former employee who no longer requires the service. We will proceed with reversing the charge as requested. We have escalated your refund request to our refund team, and they typically respond within 24-48 hours. Please use this ticket thread for all updates.

Let us know if you have any other questions.

Hi HerzogCompany,

I checked your account, and I see that your subscription renewed last June 22, 2025. Unfortunately, refund can only be processed within 30 days of renewal. Since it has been past 30 days, the subscription cannot be reversed anymore. If you're referring to a different account, you can send us the email address so we can check. You can also check your invoice to confirm the date by following this guide on How to Check and Edit Invoices.

Let us know if you need any more help.

Hi there,

Thanks for patiently waiting. To move forward with canceling your subscription and requesting a refund, please complete our refund request form. Once submitted, our team will review your request within 24–48 hours and notify you by email as soon as there’s an update.

Let us know if you need further assistance.