Auto responder notification not going through

HI,
I tested this form as though I was the participant.
Payment went through, but I did not receive the autoresponse notification.

I have the autoresponder notification set to send to the email provided by the person who submits the form.

How can I ensure people will get the notification?

Hi Barb,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To ensure your autoresponder notification is sent to the email provided by the form submitter, please check the following:

• Verify that the autoresponder email is correctly set up with the recipient email field mapped to the form's email input.
• Make sure the email address entered by the submitter is valid and correctly formatted.
• Check your spam or junk folder to ensure the autoresponse email is not being filtered there.
• Confirm that your email is not on Jotform's bounce list, which would prevent emails from being sent.
• Test the autoresponder by submitting the form with a valid email address to see if the notification is received.

These steps should help ensure that participants receive the autoresponder notifications.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

HOw do I check if the email is on jotforms bounce list?

Hi Barb,

One of our Support Team members will take it from here to follow up shortly.

Hi Barb,

I was able to replicate the issue when I cloned your form. I spotted what’s causing it, and there’s an easy fix. Let me walk you through it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Click on Emails in the menu on the left side of the page.

3. Hover your mouse on the autoresponder email, and then click on Edit button.

4. Tick the When a submission is received checkbox.

5. Click on Save button once done.

That's it. Take a look at the screenshot below to see my result:

Give it a try and let us know if you need any help.