How to enable push notifications?

Hi there - I created an app and the people who are subscribed aren't receiving the push notifications. I received it on my phone - but they did not. I am not sure if they 'opted in' and I don't know how to direct them to check this. Please send directions I can share with them

Hi Suzie,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To ensure your subscribers receive push notifications, they need to opt in by enabling push notifications on their devices. You can share these directions with them:

How to enable push notifications:

1. Open the app on their phone.
2. When prompted, allow or enable push notifications (this is the permission request you set up in the App Builder).
3. If they missed the prompt, they can enable notifications manually in their phone's settings under the app permissions.

In the App Builder, you can customize the permission request message to explain what notifications they will receive, which helps encourage them to opt in.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

This helps. If someone clicks on notification - how can i send them to a specific form or website?

Hi Suzie,

One of our Support Team members will take it from here to follow up shortly.

Hi Suzie,

If your clients aren’t receiving our notifications, ask them to open the Jotform APP on your phone. When the permission prompt appears, choose Allow, so the app can send notifications. If you already dismissed that prompt, turn notifications on manually by opening your phone’s settings, finding the Jotform APP, opening Notifications or Permissions, and enabling notifications. After you change the setting, keep the app open for about ten seconds, so your device can refresh its registration.

Reach out to us if you have any questions.