Conditions for the custom thank you page not working

My custom message is not displaying. Can you please let me know what I am doing wrong?

have I

Hi info514_Admin_info,

Thanks for reaching out to Jotform Support. The condition is working, but you won't notice the difference because you haven't customized the Thank You Page for each condition. It's the same Thank You Page for all conditions as shown below:

Edit your condition and customize each Thank You Page. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
2. Click on Integrations on the left side of the screen.
3. Hover over the integration and click on the pencil icon to edit.
4. Edit the content of the Thank You Page.
5. Finally, click on the green Save button below.

Give it a try and let us know how it goes.

I am sorry if I am overlooking something. On my end when I save my
message this (in red) shows as the edited message. Shouldn't this convert
to the thank you phage? or am I missing something?

Iconically,
Bria Johnson
*CEO | Chief Style Strategist for High-Achieving Women*I.C.O.N.I.C With
Style™
716-222-2374 | www.iconicwithstyle.com | @iconicwithstyle
<https: />
*Wear Confidence. Own the Moment.*
...

Hi Bria,

The reason you’re still seeing the default Thank You screen is that the content inside your conditional Thank You Page hasn’t been customized yet. Right now, it’s still showing the placeholder text, Thank You! Your submission has been received!, This is why it looks no different from the standard Thank You Page. To fix this, you’ll need to edit the Thank You Page content directly within each conditional rule. Once you update and save the custom messages, the correct Thank You Page will appear after submission, depending on the score logic.

Give it a try and let us know if you have any other questions.

Hi Kenneth,
This did work.
However, can I not change the alignment of the text? I do not want it
necessarily centered nor do I want an image.
Or the format? It appears that the header stays bolded and there is no
option for me to change it like in the sub heading?

Iconically,
Bria Johnson
*CEO | Chief Style Strategist for High-Achieving Women*I.C.O.N.I.C With
Style™
716-222-2374 | www.iconicwithstyle.com | @iconicwithstyle
<https: />
*Wear Confidence. Own the Moment.*
...

Hi Bria,

Keep in mind that you can customize the elements within the Thank You Page by editing its source code directly. This allows for more advanced formatting and control over the appearance, such as adjusting text alignment, font styles, and removing or adding images as you prefer. To do this, when editing your Thank You Page message, look for the option to view or edit the HTML/source code. Here, you can add custom HTML and CSS to style your message exactly how you want it. Let me show you where to find this option:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Click on Conditions on the left of the page.

3. Click the Pencil icon of your current Thank You Page Condition, then the Source Code icon.

4. Edit the source code based on your preferences, then click the OK button and Save.

Also, if you want to avoid centered text or remove images, you may need to keep the content simple or use custom redirect URLs instead of the built-in Thank You Page for more control.

Give it a try and let us know if you need any help.

I do not see the tool bar to access source code - can you please support me?

Iconically,
Bria Johnson
*CEO | Chief Style Strategist for High-Achieving Women*I.C.O.N.I.C With
Style™
716-222-2374 | www.iconicwithstyle.com | @iconicwithstyle
<https:>
*Wear Confidence. Own the Moment.*
</https:>...

Hi Bria,

Looks like the screenshot didn’t come through on my end. Can you send it again? Our guide on How to Post Screenshots to Our Help Center shows you how to do that.

Once we hear back from you, we'll be able to help you with this.

Iconically,
Bria Johnson
*CEO | Chief Style Strategist for High-Achieving Women*I.C.O.N.I.C With
Style™
716-222-2374 | www.iconicwithstyle.com | @iconicwithstyle
<https:>
*Wear Confidence. Own the Moment.*
</https:>...

Hi Bria,

I still can't see the screenshot that you have provided. Can you send it again? Let me show you How to Post a Screenshot to Our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Once we hear back from you, we'll be able to help you with this.

I sent the screenshot in email twice - is there a better way to send it?
Iconically,
Bria Johnson
*CEO | Chief Style Strategist for High-Achieving Women*I.C.O.N.I.C With
Style™
716-222-2374 | www.iconicwithstyle.com | @iconicwithstyle
<https:>
*Wear Confidence. Own the Moment.*
</https:>...

Hi Bria,

Only your latest screenshot went through. Since you're using a custom message from the conditions, you won't be able to edit its source code, as there's no option to add source code there. You can edit the message that you want before pasting it as the custom message. Now, let me show you how to remove the image in the custom message:

1. In Form Builder, click on Settings on the orange navigation bar at the top of the page.
2. Select Conditions from the left side window and click on the Pencil icon of the Change Thank You Page condition.
3. Click on the image, and click on the Remove Image button.
4. Lastly, click on Save at the bottom of the page.

Reach out again if you need any other help.

I don’t want to remove the image. I asked earlier in this thread about
formatting a custom message was told the best way to do that was source
code. Are we now saying that’s no longer an option?
Sent from iPhone or with talk to text: that is why messages are short and
May have typos.
...

Hi Bria,

Yes, unfortunately, the source code editing option is only available in the main Thank You Page settings and not within the Thank You Page conditions. This means you can customize the HTML and formatting directly only on the standard Thank You Page, but not on the conditional Thank You Pages set through conditions.

Let us know if you need any other help.

Thank you for the clarification.
Iconically,
Bria Johnson
*CEO | Chief Style Strategist for High-Achieving Women*I.C.O.N.I.C With
Style™
716-222-2374 | www.iconicwithstyle.com | @iconicwithstyle
<https:>
*Wear Confidence. Own the Moment.*
</https:>...