Unable to Remove PayPal Integration from Form

Hi I looked at all instructions with trash next to PayPal gateway does not show up or 3 dots in settings.

Can not delete PayPal.

How can I do on form Home 2 Solar.

Thanks Brad

Hi Brad,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To delete PayPal from your form, please follow these steps:

1. Open your form in Form Builder.
2. Click on the payment field that has the PayPal integration.
3. Look for the three dots icon next to the PayPal gateway in the payment settings panel.
4. Click on the three dots and select Switch to another gateway.
5. Select a different payment gateway or remove the payment field if you want no payment option.
6. Confirm the switch or removal.

If you do not see the three dots or trash icon, it might be due to the type of PayPal integration or reusable payment connections. In that case, you may need to switch the payment connection from the payment properties by clicking the credit card icon and then the plug icon to select a different connection.

Give it a try and let us know how it goes.

Brad
Jotform Support

Hi Brad,

If you’re trying to remove PayPal from your form but the trash icon or three-dot menu isn’t showing up in the settings, it’s easy to delete a reusable payment connection. Let me show you how: 

1. On your My Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the window that opens, click on Settings. 

3. In the menu on the left side of the page, click on Connections.

4. Hover your mouse over the connection you want to delete and click on View.

5. Now, click on the Three Dots icon and select Delete.

Reach out again if there’s anything else we can help you with.

Hi Leona,

The issue now is it will NOT allow me to delete as it says I have to delete connection from asset. I clicked on asset and do not know how to delete

Thanks Brad

Hi Brad,

You’ll need to remove the Assets linked to the Payment connection before you can delete it. Here's how to do it:

1. In the Manage Your Connections page, click on the Assets tab.
2. In the Asset tab, click on the form connected to your payment connection.
3. In Form Builder, click on the Credit Card icon on the right side of the page.
4. Click on the Trash icon under the Payment Connection section.
5. Click Yes, Remove in the pop-up modal.
6. Next, go back to the Connection page, click on View on the right side of your payment connection.
7. Click on the Three Dots icon at the top right.
8. In the Dropdown menu, click on Delete.

Give it a try and let us know if you need any help.