Form having issues

Hello,

We are having issues with team members getting 404 error messages, loading issues, reports show as sent yet they don't go through, as well as reports being duplicated.

Hi GinaL4,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issues your team members are facing with 404 errors, loading problems, reports showing as sent but not delivered, and duplicated reports, these can be caused by various factors such as form availability, network issues, or caching problems.

Here’s how to address these issues:

1. Check the form URL and availability: Ensure the form is active and accessible without restrictions.
2. Clear form cache: Sometimes old cache causes loading and duplication issues. Clearing the cache can help resolve this.
3. Verify email logs: Check your form's email logs to confirm if emails were sent successfully or if there were delivery issues.

If these steps don’t resolve the issues, please provide more details so we can assist further.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi GinaL4,

Can you share with us the Form URL so we can check? Can you also take screenshots of the errors you're getting and send them to us? This guide will show you how to do that.

After we hear back from you, we’ll know what’s going on and how to help.