Unable to submit form: Error when submitting

Hello - we have used a bunch of forms for quite a while, and then all of a sudden this weekend I'm getting a million messages about how every time someone hits submit they get an error message. They are not getting the Thank You for your submission page. So then they keep completing the form and doing it 5 times.

Hi Laura,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like users are encountering an error when submitting your forms and are not seeing the Thank You page, causing multiple submissions. This issue may be related to the form's Thank You page settings or a submission error.

Let me help you with that:

1. Check the Thank You Page settings: In the Form Builder, go to the Settings tab and select Thank You Page. Ensure it is set to either show a Thank You message or redirect to an external link properly.
2. Test the form submission: Submit the form yourself to see if the Thank You page appears or if an error message shows up.
3. Review any recent changes: If the forms were working before and suddenly started showing errors, check if any recent updates or integrations might be causing the issue.

These steps often resolve submission errors and ensure users see the confirmation page to prevent multiple submissions.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Laura,

Our Developers were aware of an issue that was causing form submissions to fail. And they have taken care of it. Can you try again and let us know if it’s all good?