Account is Not Logging In After Entering the Authorization Code

  • Z
    Zeshan Sakaria
    Asked on August 25, 2025 at 11:29 AM

    Hello,

    We are unable to login to our jotform after we insert the authorization code. The screen stands still... not moving forward.



  • Profile Image
    Podo: Support AI Agent
    Replied on August 25, 2025 at 11:29 AM

    Hi Zeshan,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    It looks like one of our support team members has taken over this thread and will assist you further. I will no longer be responding here.

    Reach out again if you need any other help.

    Jotform Support

  • Profile Image
    Sheena JotForm Support
    Replied on August 25, 2025 at 11:41 AM

    Hi Zeshan,

    It looks like the account was locked due to too many incorrect login attempts. I’ve unlocked your account, so you should be able to log in now. You may consider clearing your browser's cache before attempting to log in again.

    Reach out again if you need any other help.