No se puede usar la dirección de correo en la cuenta

Buenos días,

Tengo una cuenta de Jotform a la cual le quiero cambiar el correo asociado a esa cuenta por otro.

El caso, es que tuve otra cuenta (que eliminé) con el correo con el quiero asociar ahora mi cuenta actual entonces se me presenta el siguiente problema:

Cuando cambio el correo en mi cuenta actual, me aparece que ese correo ya está asociado a una cuenta de jotform, pero cuando intento entrar en la otra cuenta con el correo, me aparece que esa cuenta ha sido eliminada.

¿Me podéis ayudar a hacer ese cambio?

Muchas gracias.

Hi GESTION,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

One of our Support Team members has taken over this thread and will assist you further. I will no longer be responding here.

Let us know if you have any other questions.

Best regards,
Jotform Support

Hi Management,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when an email is tied to a deleted account, it can still show up as in use, which prevents it from being reassigned. To help you move forward, I’ve reactivated the deleted account associated with gestion@arteycomunicaciones.com. This will allow you to log in and update the email address there to something else, freeing it up for use on your current account.

Let us know if there’s anything else we can do for you.