I need help with an old email address

Hello

Years ago I created an account with the email address aoife@mygutsolution.com

This email address is no longer live. So when I go to sign in to Jotform, I cannot access the code that's being sent to it. I want to access my account to get a form that I created a long time ago.

Can you help?

Many thanks

Aoife

Hi Aoife,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Since you no longer have access to your old email address, we can assist you with updating your account email or recovering your forms. Please provide any additional details or verification you can share to help us verify your identity and proceed.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Would sharing my old password with you help?

Hi Aoife, sharing your old password won't be necessary. To recover your account without access to your old email, you can follow the recovery process detailed in our guide. You’ll find a helpful option below to start recovering your Jotform account—just use that to proceed securely.
Recover Your Jotform Account

Hi Aoife,

Please fill out and submit the form that was shared above, and we'll help you recover your old account after verification.

Let us know if there’s anything else we can do for you.

Hi Girish

I did complete it.

Many thanks

Aoife

Hi Aoife,

If you have completed it, then rest assured that it is now under review. Our relevant team will reach out to you shortly with further assistance.

Reach out again if you have any questions or if we can help you in any other way. 

Thank you