Emails With PDF Attachment Not Coming Through

Hi there , all the forms with workflows that have email with attachments are not coming through ,can you please help? and give a reason why this is not working because final submissions are not coming through

Hi Eugene,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The issue with emails containing PDF attachments not coming through can happen due to attachment size limits. Jotform limits file attachments to 5MB, and some email clients also have restrictions on attachment sizes. As a workaround, you can include a download link to the PDF instead of attaching the file directly.

Here’s how to include a PDF download link in your email notifications:

1. Go to the Settings tab in your Form Builder.
2. Select Emails from the left menu.
3. Edit the notification or autoresponder email by clicking the pencil icon.
4. Add the PDF Link tag {pdf-link} in the email content where you want the link to appear.
5. Save your changes.

This method helps avoid issues with large attachments and ensures your final submissions come through.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Eugene,

Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

Hi Jason
Is there any update on when this will be resolved?

Hi Eugene,

The issue has been fixed already. Can you go ahead and try it again and let us know how it goes? If you’re still having the same issue, we’ll look into it more to see if we can figure out what’s going on.

Keep us posted if you run into anything else.

Thank you, seems to be sorted now.

Hi Emitton,

Thanks for your patience while we investigated the issue. The issue you were having should be resolved now. Can you please check on your end to confirm if everything is working as expected? If not, just let us know and we’ll look into it further.

Please let us know if you have any other questions.