Forms request are not received in the inbox

Hello,

Currently, we are facing an issue where the form requests are not being received/notified in the approvers' inbox where they can approve it through email.

Please provide your support.

Hi poonacha,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with form requests not being received or notified in the approvers' inbox, here’s a brief overview:

• Jotform Workflows sends approval notifications via email with approval buttons for quick action.
• Approvers must be logged in to their Jotform account linked to the approval email to complete tasks directly from the inbox.
• If you want approvers to approve without logging in, you can disable the login requirement in Workflow Builder by toggling off the "Require Login for Approver" setting in the Approval element properties.
• Ensure your workflow is properly set up to send these notifications and that approvers' emails are correctly assigned.

Let me know if you need detailed steps on adjusting these settings or troubleshooting further.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi poonacha431,

Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

Thanks for your patience. We appreciate it.

Hi poonacha431,

Thanks for your patience while we investigated the issue. The issue you were having should be resolved now. Can you please check on your end to confirm if everything is working as expected? If not, just let us know and we’ll look into it further.

Please let us know if you have any other questions.

Hi Rebecca_Chapman_rebecca,

To keep the conversation organized, I moved your question to its own thread, and someone from our Support Team will help you with it here.