Emails delayed by 12hours for forms

Good Day,

we are an emergency service and submit a form daily to show what crews are manning emergency vehicles. This gets sent to the National Emergency Communications Center and the form is being submitted, however no emails are sent to the operations center. I see this is a reported issue in last 24hr however it’s urgent for this to be rectified. Please let me know when this will be sorted out as a matter of urgency

Hi GCH,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We understand the urgency of your issue regarding the 12-hour delay in email notifications for your emergency service forms. This is a known issue reported in the last 24 hours. To help troubleshoot, please check the following:

• Verify the recipient email addresses in your form's notification settings to ensure they are correct.
• Check your spam or junk folder to make sure emails are not being filtered there.
• Review your email logs in your Account History page to see the status and timestamps of sent emails.
• Ensure your email address is not on Jotform's bounce list.
• Consider whitelisting Jotform's IP addresses and domains with your email provider to improve deliverability.

If the issue persists, setting up SMTP with your own email server may help improve email delivery speed and reliability.

We appreciate your patience as this matter is being addressed.

Give it a try and let us know how it goes.

Please forward concern to technical support team for a reply from a human.

Hi GCH,

One of our Support Team members will take it from here to follow up shortly.

Hi HEMS_Equipment,

Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed. In the meantime, share the link to the form where emails are not being sent upon submission so we can take a closer look. You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Once you share the form URL with us, we’ll be able to help you better with this.

You can find my form "CAD Form - Emergency Air Ambulance Service Base Information" at: https://form.jotform.com/251666552550055

Hi HEMS_Equipment,

I just heard back from our Developers. They’ve resolved it, so it should be working fine now. Can you give it a try and see how it goes?

Good Evening,

thanks test form done and issue seems resolved

Thanks

Hi HEMS_Equipment,

Thanks for your patience while we investigated the issue. The issue you were having should be resolved now. Can you please check on your end to confirm if everything is working as expected? If not, just let us know and we’ll look into it further.

Please let us know if you have any other questions.