I'm getting an Upload error message when submitting my form

  • Profile Image
    seaexectlv
    Asked on August 25, 2025 at 2:43 AM

    Hi. We have a few problems.

    1) We have a problem with uploading documents in the "Terms and conditions" form. On the last page, when i click on "Submit" button, it loading a lot time and in the end, it shows error(screenshots attached). It happens both in English and Hebrew form. We didn't made any changes to the forms, we think the problem is from your side. Please check it

    2) It happens in other forms as well

    3)

    We receiving forms in delays. Some of the forms was received after 5-6 hours, the guests sent them


    Please help with the problem

    Jotform Thread 30360711 Screenshot
  • Profile Image
    Podo: Support AI Agent
    Replied on August 25, 2025 at 2:43 AM

    Hi SEA,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Regarding the issues with uploading documents and the long loading time followed by an error on your "Terms and conditions" form and other forms, this can sometimes be caused by network instability, caching issues, or form quota limits. Also, delayed form submissions might be related to server or network delays.

    Let me help you with that:

    1. Clear your browser cache and cookies, then log in again to see if the issue persists.
    2. Try submitting the form using a different browser or internet connection to rule out local network problems.
    3. Check if your forms have reached any submission limits that might cause delays or errors.

    If these steps do not resolve the problem, it might require further investigation on our side.

    Give it a try and let us know how it goes.

    Kind regards,
    Jotform Support

  • Profile Image
    Lorevie JotForm Support
    Replied on August 25, 2025 at 2:53 AM

    Hi seaexectlv,

    I couldn't find any forms created from your account. Can you send us the link to the form so we can check it? To keep the conversation organized, I moved your other question to its own thread, and someone from our Support Team will help you with it here.

    As soon as we hear back from you, we can work on getting you a solution for this.