Forms are giving errors to some customers but not all

I have several customers that have all of a sudden started getting an error once they complete the form and click submit or screen goes white. I have noticed that the requests still come through, for some and in some cases they come through twice. However my customers never received confirmation that the form was submitted. Please help.

Hi Dana,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems the issue with form submissions and confirmation not being received is intermittent and affects only some users, which could indicate a server or network problem rather than a form configuration error.

We recommend checking your form's notification settings and ensuring your email provider is not blocking confirmation emails. Also, consider testing the form from different devices and networks to identify any patterns.

If the problem persists, please provide more details about the error messages or screenshots, so we can assist further.

Give it a try and let us know how it goes.

Hi Dana,

Our Developers are aware of this issue, and they’re working on it right now. As soon as we hear back from them, we’ll update you here on this thread.

Thanks for your patience and understanding. We really appreciate it.

Hi Dana_Herring,

Thanks for patiently waiting. We've just heard back from our developers, and they stated that the issue is resolved now, so it should all work properly. Can you give it another try and get back to us if you encounter any issues?

Let us know if you need any other help.