submit.jotform refuse to connect issue

we are experiencing lengthy delays with downloading submissions of our forms.
What would normally take seconds its taking 2 - 5 minutes. On top of that it sometimes does not download it at all.

We need urgent assistance please.

Hi Bernadette,

Thanks for reaching out to us for help. We understand the delays and issues with downloading your form submissions are causing inconvenience. We're looking into this urgently to resolve it as quickly as possible.

We appreciate your patience while we work on a solution.

Let us know if you have any other questions.

Best regards,
Jotform Support

we are not experiencing further delays and now the following message is appearing "submit.jotform refuse to connect" the issue has gotten bad to worse.

If not resolved ASAP i will be requesting compensation for loss of work.

i have been waiting for numerous hours for assistance can someone please assist ?

Hi Bernadette,

Our Developers are aware of this, and they’re working on it right now. We'll let you know as soon there's an update.

Hello Cecilia,

Is this a whole system outage ?
And will we be compensated for this error as the issue has been occurring since 9am in Australia.

This is a whole working day that has been interrupted.

Regards,

Hi Bernadette,

I understand this is interrupting your operations, but as my colleague said, the relevant team is aware of the issue, and they are currently working on it. We'll let you know as soon as any update.

Hi Skillco_nsw_vic,

Thanks for patiently waiting. We've just heard back from our developers, and they stated that the issue is resolved now, so it should all work properly. Can you give it another try and get back to us if you encounter any issues?

Let us know if you need any other help.