Erorr message when submitting the form.

I am having ppl trying to complete an application, but they keep on getting erorr masage

Hi Realtor_Prospect,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like your users are encountering error messages when submitting your form. Common reasons for this include:

• The form might be disabled or unavailable.
• There could be a submission limit reached (form over quota).
• There might be a unique submission setting restricting multiple entries.
• Network or inactivity issues causing disconnections.

To resolve this, please check your form status, submission limits, and unique submission settings. Also, ensure users have a stable internet connection and try clearing the form cache.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

to many maybe I need answer for sure not maybe maybe maybe

Hi Realtor_Prospect,

Thanks for your message. The error message when submitting your form could be due to the form being disabled, submission limits reached, or unique submission settings. Please check these settings and ensure your users have a stable internet connection.

Let me know if you need more specific help.

Best regards,
Jotform Support

How can i fix it ?

Hi Realtor_Prospect,

Here’s how to fix the error message issue:

1. Check if your form is enabled. Go to My Forms, select your form, and make sure it’s not disabled.
2. Verify submission limits. Ensure you haven’t reached your form’s submission quota.
3. Review unique submission settings. If enabled, it may block multiple entries from the same user.

Try these steps and see if the issue is resolved.

Best regards,
Jotform Support

Can you take me step by step how to check it ?

Hi Realtor_Prospect,

Let me walk you through the steps:

1. Go to My Forms. Log in to your Jotform account and click on My Forms.
2. Select your form. Find the form giving errors and click on it.
3. Check form status. Make sure the form is enabled (not disabled).
4. Check submission limits. Click on Settings, then Form Settings, and look for submission limits or quotas.
5. Review unique submissions. Under Settings, go to Form Settings and see if Unique Submissions is enabled. Disable it if needed.

Try these and see if it fixes the issue.

Best regards,
Jotform Support

Hi Realtor_Prospect,

This is a known issue and our Developers are already working on it. We’ll get back to you as soon as we get an update from them.

Hi Realtor_Prospect,

Thanks for patiently waiting. We've just heard back from our developers, and they stated that the issue is resolved now, so it should all work properly. Can you give it another try and get back to us if you encounter any issues?

Let us know if you need any other help.

Any idea when this will be resolved ?
...

Hi Realtor_Prospect,

At the moment, we’re unable to provide an exact timeframe for when this will be resolved. It’s taking a little longer than expected to get a reply from the team, but rest assured, we’re on it. I’ll update you as soon as I have news.

I am confused because from another person, I received the update saying
it’s already resolved.
...

Hi Realtor_Prospect,

Our Developer Team has already resolved this issue. Should any of your form users still encounter this issue, do let us know so that we can check it out.

Let us know if you have any other questions.