Can’t log in to my Jotform account

  • M
    Momoka Sasaki
    Asked on August 24, 2025 at 10:13 PM

    Hello Jotform Support,

    I keep getting logged out while editing a form, and now I cannot log in to my account at all.

    This is urgent because I need to finish a form quickly.

    Please help me restore access.

    • Account email: [sasaki@ocean-ltd.co.jp]
    • Time issue started: [2025/8/25 10:30〜]
    • Browsers tried: [Chrome, Safari, ]

    Please note: My Jotform account email is [niibe@ocean-ltd.co.jp],

    but I would like you to contact me at [sasaki@ocean-ltd.co.jp] if possible.

    Thank you for your quick support.

    Best regards,

    Momoka sasaki.

  • Profile Image
    Podo: Support AI Agent
    Replied on August 24, 2025 at 10:13 PM

    You are not currently logged in to your Jotform account, so we’re unable to process your request. Can you [log in](/login) and give it another try?

  • M
    Momoka Sasaki
    Replied on August 24, 2025 at 10:14 PM

    I am unable to log in because the system shows the message “Too many requests.” Could you please help me regain access?

  • Profile Image
    Jessica JotForm Support
    Replied on August 25, 2025 at 12:13 AM

    Hi Momoka,

    Thanks for reaching out to Jotform Support. After checking, the account associated with email address niibe@ocean-ltd.co.jp is in a good standing, so I have flushed the account's login attempt. You should be able to login again now.

    If the issue still persists, do try to clear your browser's cache and cookies, as the issue can also occurs due to browser related cache/cookies. You can refer to this guide on how to do that.

    Let us know if you need more help.