Delay in Downloading PDF Attachment

Hi, just today it's taking 20 seconds to download PDFs that are linked in emails and one time it was stalling for 1 minute then went to a screen saying "Jotform is currently unavailable". Normally, it takes under 3 seconds. The system is not allowing me to upload a screenshot in this support ticket either. 

We are noticing it in this form, but I'm not sure if it's across all PDF downloads:

https://www.jotform.com/build/252067823303452/settings/emails

Is this something you can fix on our account, or is it a Jotform-wide issue? 

Hi Nesh,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the slow PDF downloads and the "Jotform is currently unavailable" message you experienced, this is not a common widespread issue. It could be related to temporary server or network conditions affecting your account or form.

To help troubleshoot, please check if this delay happens across other forms or only the specific one you mentioned. Also, ensure you are logged into your Jotform account when downloading PDFs, as privacy settings may require login for access.

If the issue persists, it might be worth trying to clear your browser cache or test on a different browser or device to rule out local factors.

Let us know if the problem continues or if you notice it on other forms as well.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

I tried another form just now (https://form.jotform.com/252318690886065) and it is not even sending the email. Can you please check?

your status page https://status.jotform.com/ is showing all green so could be just issue for us.

Hi Nesh,

Thanks for the update. Since your form is not sending emails despite the status page showing all green, please check the following:

1. Verify the recipient email addresses in your form's email settings are correct.
2. Check your spam or junk folder to ensure emails are not being filtered.
3. Make sure your email is not on Jotform's bounce list in your account settings.
4. Consider whitelisting Jotform's email addresses and IPs with your email provider.
5. Review your form's email logs in your account to see the delivery status.

If the issue persists, you might want to set up SMTP to use your own email server for sending notifications.

Give these steps a try and let us know if the problem continues.

Best regards,
Jotform Support

Hi Nesh,

Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

Hi strategicpsych,

Thanks for your patience while we investigated the issue. The issue you were having should be resolved now. Can you please check on your end to confirm if everything is working as expected? If not, just let us know and we’ll look into it further.

Please let us know if you have any other questions.