Jotform Unavailable Error Message on App and Desktop when submitting form

As a team, we are intermittently experiencing issues with an error message of "Jotform Unavailable" when submitting forms. It appears that although the forms are not submitted successfully, the data is still being sent to the inbox (appearingly - I have duplicate submissions). Majority of the team are using company ipads, but I have tried this on my personal macbook air (Chrome browser) and it gives me the same message as well. I currently am unable to login to the app at all (also on a macbook air). The error message (attached) is occurring for all submissions and intermittent drafts.

Troubleshooting has been limited to clearing the cache on the jotform admin account, restarting the ipad, and logging out/in.

Hi Carissa,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems you are experiencing intermittent "Jotform Unavailable" errors on both app and desktop, causing submission failures and duplicate entries. This can sometimes be due to temporary server issues, network instability, or caching problems.

Let me help you with that:

1. Clear your form cache from the Jotform admin account to ensure no old data is causing issues.
2. Check your internet connection for stability to avoid disconnections during submission.
3. Try submitting the form again later in case of temporary server overload or maintenance.

If the problem persists, please consider checking the Jotform status page for any ongoing issues.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

As a follow up - This issue has been occurring over the last 24 hours. After receiving the error message, I can confirm that submissions are still uploading successfully, despite the message.

However, the processes that normally occur after submission, such as the Thank You page and automatic emails, are not being triggered.

Hi Carissa,

Thank you for the update. Since submissions are successfully uploading despite the error, the issue seems related to post-submission processes like the Thank You page and automatic emails not triggering. This can sometimes happen due to temporary server delays or email notification settings.

Here’s what you can do:

1. Check your email notification settings to ensure recipients are correctly configured.
2. Review your spam or junk folders to make sure emails are not being filtered.
3. Try clearing your form cache again to rule out caching issues.

If the issue continues, monitoring the Jotform status page for any ongoing server issues may help.

Best regards,
Jotform Support

Hi Carissa,

Thanks for reaching out to Jotform Support. Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

Thanks for your patience, we appreciate it.

Being that it is ALL forms, I do not think it is as simple as a setting. Cache has been cleared again. Still coming across the issue.

Hi Carissa,

Our Developers are working on this as fast as they can. As soon as we have an update, we’ll let you know.

Thanks for your patience and understanding, we appreciate it.

Hi carissalutz,

Thanks for patiently waiting. We've just heard back from our developers, and they stated that the issue is resolved now, so it should all work properly. Can you give it another try and get back to us if you encounter any issues?

Let us know if you need any other help.