Errors when submitting the form

Hi !

We have been using your forms for a few years now, and we love your service.

However, today, we are having issues with people submitting forms and getting an awfully long loading time for submission and finally getting an error message (after 40-50 seconds of loading) that states : Jotform is currently unavailable. Please try again later. (webpage : submit.jotform.com/server.php).

The form is in our inbox, but since the person filling the form is getting an error message, we are getting seom negative feedback from them, even though we have the information. We are also not getting the email with the completed form as we programmed it in the submit\exit configuration.

Thanks for you attention,

Mikael Reney

Hi Mikael,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the long loading time and the error message "Jotform is currently unavailable. Please try again later," this can sometimes happen due to temporary server issues or high traffic. You can check Jotform's status at https://status.jotform.com. If the problem persists, trying again later is recommended.

For the issue with not receiving email notifications, please check the following:

• Ensure the notification email recipients are correctly set in your form settings.
• Check your spam or junk folder and mark Jotform emails as not spam.
• Verify your email is not on Jotform's bounce list in your account settings.
• Consider whitelisting Jotform IP addresses and domains with your email provider.
• Review email logs in your account history to see the status of sent emails.

Let me know if you need guidance on any of these steps.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Like I said, we have been using the same form for a while now, and we didnt modify anything, but we got soem strange feedback from people today, and I tried it also, to get the same message error the people giving us the feedback did.

Thanks for your attention,

Mikael

Hi Mikael,

Thanks for reaching out to Jotform Support. Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

Hi Mikael_Reney,

Thanks for patiently waiting. We've just heard back from our developers, and they stated that the issue is resolved now, so it should all work properly. Can you give it another try and get back to us if you encounter any issues?

Let us know if you need any other help.

We filled out a form on our side and everything is working fine !
Thanks for the update,
Mikael Reney
...