Our form is not sending confirmation emails and its PDF file

We have been hosting our registration form by your service for a few years and have never ran into this problem. We usually receive a confirmation email from your service when a athlete register for the show. We are currently only receiving the PayPal invoice but but no information about the athlete. We need this resolved as soon as possible.

Hi Aaron,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems you are receiving PayPal invoices but not the confirmation emails with athlete information. This issue may be related to your email notification settings or PayPal integration.

Here’s how to check and fix it:

1. Verify your Email Notification settings: Ensure the notification email is set up correctly with the right recipient address.
2. Check your PayPal integration: Make sure the PayPal Standard integration is properly configured, including the Pending Payment Email option turned on to receive notifications.
3. Review your email spam/junk folder: Sometimes confirmation emails may end up there, so mark them as not spam.
4. Check your email bounce list: Ensure your email address is not on Jotform's bounce list in your Account Settings.
5. Whitelist Jotform IPs and domains: This can improve email deliverability.

If these steps are set correctly, you should start receiving the confirmation emails with athlete details alongside the PayPal invoices.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Aaron,

Our Developer team had been informed of this issue, and is currently working on it. Once we heard back from them, we'll circle back to this thread and let you know.

We appreciate your patience and understanding in this.

We were having the same problem. Added Jotform to the email whitelist, bounce list check, etc.

Here's what I think our issue was: We ended up being able to make it work when we not only set up autoresponder and notification emails, but we actually added it in the "Conditions" section as well. Seems redundant, but you actually have to spell out if a field is filled out then that will trigger the emails to send.

Hi hyleanderson,

I see that you also asked this question on another thread. You can check out our answer to that here.

Let us know if you have any other questions.

Hi Aaron Orton,

Thanks for your patience while we investigated the issue. The issue you were having should be resolved now. Can you please check on your end to confirm if everything is working as expected? If not, just let us know and we’ll look into it further.

Please let us know if you have any other questions.