Getting an error when submitting form

my form has worked perfectly for months and now its no longer letting people sign it. there's an error message that keeps popping up and preventing people from submitting their form. its telling them to please wait and won't proceed any further.

Hi Ink,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like your form is showing a "please wait" error and not allowing submissions. This issue can sometimes be caused by caching problems or network instability.

Here’s how to resolve it:

1. Clear your browser cache and cookies and then reload the form.
2. Try using a different browser or internet connection to see if the issue persists.
3. Check your form settings for any recent changes or misconfigurations.

If the problem continues, please provide more details about the error message or any recent changes made to the form.

Give it a try and let us know how it goes.

Hi inkhivetattooco,

Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. I also tried submitting the form using my mobile device and I did not encounter any error. Take a look at the screenshot below to see my results:

I've cleared your form cache to resolve any temporary issue. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, can you share a quick screen recording of what’s happening so we can try to replicate it on our end? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.

Give it a try and let us know how it goes.