The Form Application on IPhone

I having challenges with the JotForm application on Iphone 16. When a notication comes in and i click on the bubble the jotform application opens up a freezes. I have to shut down the Application and reopen it then going look for the submitted form

I have reinstalled the application more then once

Hi Fire,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like the Jotform app is freezing on your iPhone 16 when you open notifications, even after reinstalling. This could be related to how notifications are handled in the app. To help resolve this, please try the following:

1. Ensure your Jotform Mobile Forms app is updated to the latest version available in the App Store.
2. Check notification settings within the app: Go to My Forms, tap the gear icon, then Notifications, and make sure New Submission Notification is enabled properly.
3. Restart your iPhone after adjusting these settings to clear any temporary glitches.

If the issue persists, it might be helpful to clear the app cache or check for any iOS updates that could improve app stability.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi fireops,

When I tried to access the Jotform mobile app through the notification that I received on an IOS device. But I wasn't able to replicate the behavior you reported. Take a look at the screenshot below showing my result.

 Can you please try restarting your device, updating the Jotform app to the latest version, or reinstalling the app? If the issue persists, you can check your internet connection and clear the app's cache.

Keep us updated and let us know if you need any more help.