Forms: Field values are adding even when deselected from form

  • Profile Image
    Robyn_Caldwell
    Asked on August 24, 2025 at 7:19 AM

    I have created a cake order form which calculates the costs depending on which options are selected.


    When an option is selected, and then deselected and a different option is selected, the form does not reset. Instead the sum of both options are added together.



  • Profile Image
    Myla JotForm Support
    Replied on August 24, 2025 at 8:53 AM

    Hello Robyn,

    Thank you for reaching out to Jotform Support. I cloned your form to test it, and I easily replicated the issue. There’s an easy fix for this. We just need to set the form settings where if the fields are hidden, the value is also deleted. Here’s how to do it:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings, and then click on Show More Options.
    2. In the Form Settings menu, scroll down and select Clear when Hidden in the Clear Hidden Field Values.  Forms: Field values are adding even when deselected from form Image 1 Screenshot 20

    Give it a try and let us know if you have any other questions.