Submission Without Payment

The form should not submit without payment. What do I need to change? Here is the link to the form from our website: https://migardenclubs.org/gardening-school-course-2-september-12-13-2025/

Here is the form link: https://pci.jotform.com/form/250826297566166

Hi Michigan,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To prevent your form from submitting without payment, ensure that you have integrated a payment gateway properly and that the payment field is set as required. In the Form Builder, check the payment field settings and confirm that payment authorization or immediate charge options are correctly enabled based on your payment gateway.

Here’s how to do it:

1. Open your form in the Form Builder.
2. Click on the payment field to access its settings.
3. Verify that the payment integration is active and the payment field is marked as required.
4. Check the Additional Gateway Settings for options like "Charge Customer Immediately" or "Payment Authorization" and configure them according to your needs.
5. Save the changes and test the form to ensure submission is blocked without payment.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi rpolad,

I cloned your form and tested it, and I wasn’t able to replicate the issue. The submissions were blocked unless a product was selected and payment was completed. The Product List field is correctly set as required, so the form shouldn’t submit without payment. Can you share with us the submission ID so we can check further?

Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Thank you but I used the suggestion from you Chatbot and fixed it.