Form times out at reCAPTCHA and doesn’t allow submission

Hello,

The NRHA medication online form will not allow signing. It goes to a recaptcha and then times out without submitting the form.

Hi Alicia,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with the NRHA medication online form not allowing signing and timing out at the reCAPTCHA, this could be caused by network instability, inactivity timeout, or caching issues.

Here’s how to troubleshoot:

1. Check your internet connection to ensure it is stable during form submission.
2. Clear your form cache by going to your account settings and selecting Clear Cache to remove any outdated data that might affect form performance.
3. Try to complete the form without long delays to avoid inactivity timeouts.

If the problem persists, you might want to review the form settings or reCAPTCHA integration.

Give it a try and let us know how it goes.

Hi Alicia,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try switching to a different internet connection, such as mobile data, to check if the issue is related to your current network? Since you mentioned the form times out when reaching the reCAPTCHA step, one possible cause could be cached data interfering with the form load. Clearing your Form Caches often helps resolve this. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

If the issue persists, you can send us a short screen recording of the steps you’re taking. It’ll help us pinpoint the issue. Loom, Google Drive, or Dropbox links all work fine.

Give it a try and let us know if you need any other help.

Hello,
I am an independent user and do not have access to clear the form's cache.
I still cannot get the form to work. When I submit the document I get the
waiting circle then it times out and says Jotform is unavailable, and maybe
network issues etc. then a recaptcha shows up and the same thing happens if
you attempt to complete that.
...

https://nrha.com/welfare That is the page I visit to get to the form. It
is on the right hand side, online medications report form. I have tried
with different browsers. I am using my computer so do not have access to
mobile data.
...

Alicia Foley, DVM, MS, DACVIM
(747) 777 - 3346
drfoley@eqinternalmedicine.com
www.eqinternalmedicine.com
...

Hi Alicia,

I cloned the NRHA Medications Report Form and tested it using a desktop browser. The form loaded and submitted successfully, including the signature and reCAPTCHA steps. Check out the screencast below to see my results:

Can you try using a private/incognito browser window and see how it goes? Also, disable browser extensions temporarily, especially ad blockers or privacy tools, which can sometimes block reCAPTCHA scripts. Use a different network public Wi-Fi or a hotspot, just to test if the issue is network-related.

Give it a try and let us know if you have any other questions.

Hi, I tried on my phone with cellular data, used the incognito window.
restarted my computer, cleared all internet caches.. Still I get that a
message that says Jotform is unavailable,please try again later. Most
likely causes excessive site load, server down for maintenance, network
issues.
...

Hi Alicia,

For us to be able to troubleshoot the issue further, you will need to reach out to the form owners and inform them of the issue. If they are unable to resolve the issue on their end, they can reach out to us.

In the meantime, let us know if you have any other questions.

I have thank you
Alicia Foley, DVM, MS, DACVIM
(747) 777 - 3346
drfoley@eqinternalmedicine.com
www.eqinternalmedicine.com
...