by mistaken I make yearly subscription while I get monthly subscription I want back the withdraw amount

  • M
    Mohsen Saied
    Asked on August 23, 2025 at 10:07 AM

    by mistaken I make yearly subscription while I get monthly subscription I want back the withdraw amount 

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    Podo: Support AI Agent
    Replied on August 23, 2025 at 10:08 AM

    Thanks for using Jotform. If you want to request refund, visit Refund Request page to send a refund request. After you send your request, it will be reviewed. Please note that, if you’ve purchased your subscription through the Jotform Mobile App, your refund request should be made directly through the Google Play Store or Apple App Store. Also, you can check out How to request Refund from Jotform guide to learn more.

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    Lorelie Enterprise Support
    Replied on August 23, 2025 at 10:22 AM

    Hi Mohsen,

    You'll need to cancel your subscription first to be able to request a refund for your latest invoice. Just fill out our Refund Request form, and our team will email you once they’ve reviewed it. You can also check out our guide on How to Request a Refund From Jotform. Now, let me show you how to Cancel Your Subscription:

    1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

    by mistaken I make yearly subscription while I get monthly subscription I want back the withdraw amount  Image 1 Screenshot 40

    2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

    by mistaken I make yearly subscription while I get monthly subscription I want back the withdraw amount  Image 2 Screenshot 51

    3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

    by mistaken I make yearly subscription while I get monthly subscription I want back the withdraw amount  Image 3 Screenshot 62Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

    Let us know if you need any more help.