Update Thank You Page Condition Not Working

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    csresort
    Asked on August 23, 2025 at 9:23 AM

    I have this form:
    https://www.jotform.com/build/250574975451162


    I have a hidden field popup with a condition set that if popup is "true" redirect to a different page. I'm passing this as a query parameter and can confirm that the field is set to "true" but the form continues to redirect to the default redirect url.

  • Profile Image
    csresort
    Replied on August 23, 2025 at 9:54 AM

    Also, is there a way to prevent this from frame busting and simply replace the frame contents with the thank you page?
  • Profile Image
    John JotForm Support
    Replied on August 23, 2025 at 10:13 AM

    Hi Peter,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the Change Thank You Page condition wasn't configured correctly. Let me show you how to fix it:

    1. In Form Builder, click on Settings in the orange navigation bar at the top.

    2. Choose Conditions in the menu on the left, then hover your mouse over Condition #1 and click on the Pencil icon.

    Update Thank You Page Condition Not Working Image 1 Screenshot 30

    3. Set the condition as you see below, then click on Save.

    Update Thank You Page Condition Not Working Image 2 Screenshot 41

    You'll notice I replaced true with TRUE as that's where the issue is coming from. And to keep the conversation organized, I moved your other question to its own thread, and someone from our Support Team will help you with it here.

    Give it a try and let us know if you need any more help.