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ownyrlifeAsked on August 22, 2025 at 8:29 PM
I tried to change the form in the advance option to "Australia / Melbourne" (time zone) instead of Australia / Sydney but it won't change. It shows up Australia/ Melbourne when I change it but it goes back to Australia / Sydney (time zone) when I preview the form & then publish that form ....it's still the same.
Page URL: https://form.jotform.com/252333862879065 -
Podo: Support AI AgentReplied on August 22, 2025 at 8:29 PM
Hi Stephen,
Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.
It seems like the time zone change in the advanced options is not saving properly. Here’s how to ensure the time zone change is applied:
- Open your form in Form Builder.
- Click the Gear icon on the Appointment or Time field you want to change.
- Go to the Advanced tab and select the desired Default Time Zone (Australia / Melbourne).
- Save the form and then preview or publish it. The time zone should now reflect the change.
If the issue persists, try clearing your browser cache or using a different browser to make the change.
Give it a try and let us know how it goes.
Best regards,
Jotform Support -
Mary JotForm SupportReplied on August 22, 2025 at 8:35 PM
Hi Stephen,
I checked and see that your appointment field is detecting the local time zone of the responder. What you can do is lock the Australia / Melbourne time zone. You should see it in the same page when you added the Default Time Zone:
Give it a try and let us know if you have any other questions.