Unable to change primary email address of Jotform account

I am trying to change the email associated with my account and am receiving an error message. I want to change the email to gallery@studio55martinez.com and the message says that email is already associated with a different jotform account, which it's not, as far as I know.

Hi Studio55,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The error message you're seeing indicates that the email you want to use is already linked to another Jotform account. Jotform requires each account to have a unique email address, so the same email cannot be used for multiple accounts.

Here’s how you can change your account email address:

1. Go to your My Workspace page and click on your Profile Picture/Avatar at the top-right.
2. Click on your name to open your Account Page in a new tab.
3. Click Edit next to your current email address.
4. Enter the new email address (gallery@studio55martinez.com) and click Save.

If your account has email verification enabled, you will need to verify the change through emails sent to both your old and new email addresses.

If you believe the email is not associated with another account and you continue to face this issue, please double-check for any typos or consider if the email might be linked to a different Jotform account you may have.

Give it a try and let us know how it goes.

Hi Studio55Martinez,

An email address can only be linked to one Jotform account. The email address gallery@studio55martinez.com is used to another Jotform account. Although it was deleted, it will take 0 days for the Jotform account to be permanently purged from our system. As a workaround, I've reactivated the Jotform account tied to gallery@studio55martinez.com. You'll need to free it up by changing the email address of the account to any other one.

Once you confirmed the email address gallery@studio55martinez.com is free, you can now use it to replace the current email address of the other Jotform account. A helpful guide about changing email addresses is on this link.

Let us know if you have any other questions.