Unable to receive 6 digit code

I tried with the bot, but even though it says it is working, the email is not reaching my inbox.

Hi Aroldo,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

If the six-digit number for changing settings is not reaching your inbox, please check the following:

• Check your spam or junk folder and mark Jotform emails as not spam.
• Ensure your email address is not on Jotform's bounce list in your Account Settings.
• Add Jotform's email addresses and IPs to your email whitelist to prevent blocking.
• Verify the email address used for notifications is correct.
• You can also check email logs in your Account History to see if the emails were sent.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Aroldo,

I can confirm that your email address hello@isea.gt is not on the bounce list. So, you should be receiving emails from Jotform. I could not find the 6-digit code email sent from the email logs. Can you clear your web-browser caches and then try again using Google Chrome's incognito mode? If issue persists, can you share with us the screenshot? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Once we hear back from you, we'll be able to help you with this.