Subscription Plan Price Discrepancy

  • M
    Mahsa Delnawaz
    Asked on August 22, 2025 at 11:44 AM

    Hi Team,

    We signed up with the discount provided after joining and total came to $323.40 and our bank has been charged $503.58.

    Can you advise?

  • Profile Image
    Podo: Support AI Agent
    Replied on August 22, 2025 at 11:45 AM

    Hi Mahsa,

    One of our Support Team members will take it from here to follow up shortly.

    Best regards,
    Jotform Support

  • Profile Image
    Christopher JotForm Support
    Replied on August 22, 2025 at 11:51 AM

    Hi Mahsa,

    Thanks for reaching out to Jotform Support. Just to clarify, is your current in AUD? If yes, take note that the subscription plan prices are in USD, which is why the amount charged on your account is different.

    Let us know if you have any other questions.