One of our collaborators who created our Jotform account left

  • M
    Marion Gélain
    Asked on August 22, 2025 at 6:35 AM

    Hi team,


    One of our collaborators created this page https://form.jotform.com/242584771495368 on Jotform but we don't know which email he used... I tried to reset password with justine.audoux@symvisionlab.fr but I didn't receive nothing.

    Could you please help me to recover our account?

    Thanks,

    Best regards,


    Marion Gélain

  • Profile Image
    Podo: Support AI Agent
    Replied on August 22, 2025 at 6:35 AM

    Hi Marion,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Since you don't know which email was used for the account and the password reset email was not received, the best way to recover the account is to visit the account recovery guide on Jotform. There, you can fill out a form to start the recovery process.

    This process will help verify your identity and assist in regaining access to the account.

    Give it a try and let us know how it goes.

  • Profile Image
    Lorevie JotForm Support
    Replied on August 22, 2025 at 6:41 AM

    Hi Marion,

    I checked the form owner, and the account is associated with the email address n**ol**.m***e@s**v****nl*b.fr. You can fill out our Account Recovery Form to request a change in your email address.

    Reach out again if there’s anything else we can do for you.