How to Change Account Email?

  • A
    Antonio Daniels
    Asked on August 22, 2025 at 4:09 AM

    I would like to change the email address that is associated with this account. A new employer will be taking over with our forms.



  • Profile Image
    Podo: Support AI Agent
    Replied on August 22, 2025 at 4:09 AM

    Hi Antonio,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    To change the email address associated with your account, please follow the instructions provided by our support team member who will assist you further.

    Give it a try and let us know how it goes.

    Best regards,
    Jotform Support

  • Profile Image
    Kyle JotForm Support
    Replied on August 22, 2025 at 4:24 AM

    Hi Antonio,

    Changing your account email address is easy. Let me show you how.

    1. On your My Workspace page, click on your Profile Picture/Avatar on the top-right side of the page.
    2. In the menu that opens, click on your name to open your Account Page in a new browser tab.

    Account Name in the Avatar menu in Jotform My Workspace page Screenshot 10

    3. Click on Edit on the right side of your current email address.

    Account email address Edit button in Jotform Account page Screenshot 21

    4. Enter your new email address and click on the Save button.

    Enter new email address Save button in Jotform Account page Screenshot 32

    If the Require Verification to Change Email is enabled in your Privacy Settings, you'll need to enter the authentication code sent to your current email to confirm the update.

    Verify Change Account Email Address pop up in Jotform Account page Screenshot 43

    The verification code email will appear like the one below:

    Verification Code email for changing account email address in Jotform Screenshot 54

    In either case, a verification email will be sent to your new address.

    Verify New Email Address email for changing account email address in Jotform Screenshot 65

    Clicking the Verify Now button in the email will take you to a confirmation page indicating that your new email address has been successfully verified.

    Email Verification Complete message for changing account email address in Jotform Screenshot 76

    A confirmation message will also be sent to your previous email address, notifying you of the update.

    Account Email Address Updated email for changing account email address in Jotform Screenshot 87

    That's it. Give it a try and let us know if you have any other questions.