Hi Priyanka, I can help you with that! To proceed, could you please provide your username or the email address associated with your Jotform account?
Eliza
Support Team Lead
Replied on August 22, 2025 at 1:18 AM
Hi Priyanka,
Thanks for reaching out to Jotform Support. I tried to look for an account using your email address, but I can only find a Form User account. Form User accounts are not regular accounts, so I've gone ahead and converted it to Starter plan. You should be able to log in now. In case it prompts you to reset your password, here's how to do that:
1. Go to the Jotform Main page and click on Login at the top-right corner of the page.
2. In the window that opens, click on Forgot Password?.
3. Enter your email address, and then click on Send Reset Instructions.
4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.
5. Enter your new password, enter it again to verify it, and then click on Create a New Password.
There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.
Reach out again if you need any other help.
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